Booking & Trip Instructions
After submitting your order, you will receive a confirmation email with trip details and contact information within one business day. (You can also print a receipt directly from your payment confirmation page, if booking/paying online.)
Your confirmation email is proof of purchase and your ticket for services to be rendered, and must be presented to Dive Paradise at least 12 hours prior to the starting time of your first service, unless you have notified us that you are arriving on the date of your first dive or from a cruise ship. Upon arrival in Cozumel, stop by the main store or the closest Dive Paradise location to your hotel (identified in your confirmation email) to reconfirm your dive days, boat pickup times, and departure point. It is essential for your trip to bring the following for your check in:
- your printed confirmation email (if you booked directly with us), or your booking vouchers (if you booked via an agency).
- your C-Card if diving (not required for a Discover Scuba, OW certification or OW Referral). A digital image on your cell phone or via the PADI app is fine.
- your Diver’s Information Sheet. You may download HERE to print and fill-out in advance, or obtain one from Dive Paradise when you arrive in Cozumel. (Do not email. This must be handled in person at check in.)
- cash for the Marine Park fee ($2 USD per day), required in Cozumel.
The main store, conveniently open 7 days a week from 8:00 a.m. – 9:00 p.m., is located in downtown San Miguel at 602 Rafael Melgar (the coast road, just north of Palace Resorts Hotel and the Hotel Barracuda, next door to the Naval Station). We also have locations at Barracuda Hotel, Hotel Cozumel & Resort, and the Villablanca Hotel. Your trip confirmation email will specify the location closest to your hotel.
Boats make their first pick-up at Hotel Barracuda. The boats then head south, for pick-ups at other Dive Paradise locations or affiliate resorts:
- Hotel Cozumel & Resort / Dive Paradise
- Villablanca Resort / Dive Paradise
- Casa Del Mar
By prior arrangement, our boats can sometimes make pick-ups at the following resorts. Due to factors beyond our control at Dive Paradise, this list is subject to change without notice.
- Cozumel Palace
- Park Royal
- El Cid La Ceiba
- Intercontinental Presidente
- Fiesta Americana
- Sunscape Sabor
- Secrets Aura Cozumel
- Allegro Cozumel
- Occidental Grand Cozumel
Some resorts outside our network may charge for pick-ups at their docks. Before you make your hotel reservations, please check with our reservations specialists, who can provide up-to-the-minute information on pick-up locations.