Terms and Conditions

Dive Paradise

Additional FeesBad Weather and Unforeseen CircumstancesBlackout DatesBooking & Trip InstructionsCancellation PolicyChanges to Your BookingTaxes

Additional Fees

Marine Park fees ($2/day per person) are not included and must be paid in Cozumel in cash.

Equipment Rental fees (view prices HERE) are not included in trip prices and are payable in advance or in Cozumel upon arrival.  If you know you are going to need gear, we advise that you reserve ahead of time to ensure the proper size is available to you.   While we always do our best to provide appropriately sized gear, all rental gear is provided on a first-come first-served basis.

Bad Weather and Unforeseen Circumstances

Dive Paradise strives to ensure that all trip arrangements will be the same as planned. However, we reserve the right to make changes including altering, postponing and canceling dives due to weather and other circumstances and safety considerations.

If circumstances arise during your trip, such as bad weather that causes port closure and canceled diving, you will have a choice of two options, proportionate to the number of missed dives:

1)  A rain check for all missed dives.

2)  A refund for all missed dives.

In these circumstances, once Dive Paradise has informed you of a change to a trip, you must inform the main office in Cozumel of your preferred choice within 3 working days.  Stop by to fill out a ‘rain check’ or ‘change’ form, or click HERE to contact us.  If we do not receive your preference in writing, we will assume you wish to go ahead with a rain check.

Blackout Dates
Promotional packages are not available during certain “blackout” dates, 5 days before or after these U.S. Holidays:

Event 2018 Dates 2019 Dates
Carnaval Feb 6 – 16 Feb 27 – March 8
Easter Sunday, April 1 March 2 – April 6 April 16 – 26
Memorial Day, May 28 May 23 – June 2 May 22 – June 1
Independence Day, July 4 June 29 – July 9 June 29 – July 9
Labor Day, September 3 Aug 29 – Sept 8 Aug 28 – Sept 7
Thanksgiving, Nov 22 Nov 17 – 27 Nov 23 – Dec 3
Winter Holiday Season Dec 15 – Jan 3 Dec 15 – Jan 3

Booking & Trip Instructions

After submitting your order, you will receive a confirmation email with trip details and contact information within one business day. (You can also print a receipt directly from your payment confirmation page, if booking/paying online.)

Your confirmation email is proof of purchase and your ticket for services to be rendered, and must be presented to Dive Paradise at least 12 hours prior to the starting time of your first service, unless you have notified us that you are arriving on the date of your first dive or from a cruise ship.  Upon arrival in Cozumel, stop by the main store or the closest Dive Paradise location to your hotel (identified in your confirmation email) to reconfirm your dive days, boat pickup times, and departure point.  It is essential for your trip to bring the following for your check in:

  1. your printed confirmation email (if you booked directly with us), or your booking vouchers (if you booked via an agency).
  2. your C-Card if diving (not required for a Discover Scuba, OW certification or OW Referral). A digital image on your cell phone or via the PADI app is fine.
  3. your Diver’s Information Sheet. You may download HERE to print and fill-out in advance, or obtain one from Dive Paradise when you arrive in Cozumel. (Do not email. This must be handled in person at check in.)
  4. cash for the Marine Park fee ($2 USD per day), required in Cozumel.

The main store, conveniently open 7 days a week from 8:00 a.m. – 9:00 p.m., is located in downtown San Miguel at 602 Rafael Melgar (the coast road, just north of Palace Resorts Hotel and the Hotel Barracuda, next door to the Naval Station).  We also have locations at Barracuda Hotel, Hotel Cozumel & Resort, and the Villablanca Hotel.  Your trip confirmation email will specify the location closest to your hotel.

Boats make their first pick-up at Hotel Barracuda. The boats then head south, for pick-ups at other Dive Paradise locations or affiliate resorts:

  • Hotel Cozumel & Resort / Dive Paradise
  • Villablanca Resort / Dive Paradise
  • Casa Del Mar

By prior arrangement, our boats can sometimes make pick-ups at the following resorts. Due to factors beyond our control at Dive Paradise, this list is subject to change without notice.

  • Cozumel Palace
  • Park Royal
  • El Cid La Ceiba
  • Intercontinental Presidente
  • Fiesta Americana
  • Sunscape Sabor
  • Secrets Aura Cozumel
  • Allegro Cozumel
  • Occidental Grand Cozumel

Some resorts outside our network may charge for pick-ups at their docks. Before you make your hotel reservations, please check with our reservations specialists, who can provide up-to-the-minute information on pick-up locations.

Cancellation Policy
Dive Paradise strongly recommends that all divers purchase a comprehensive Travel Insurance policy for their reservations from DAN or DiveAssure.

  • Diving/Hotel Combo:  All cancellations must be acknowledged in writing in order to be considered a valid cancellation. Cancellations made prior to 30 days will receive a refund of the deposit.  Cancellations 30 days or less, no-shows or premature departure: no refunds. Full amount is forfeited. The unused portion of any reservation is non-transferable and not refundable.
  • Diving Only:  All cancellations must be acknowledged in writing in order to be considered a valid cancellation. Cancellations made 7 days or more prior to the first scheduled dive day will receive a full refund.  Cancellations and/or changes in reservations 3 – 7 days out will be charged a $25.00 per person administration fee. Cancellations received within 3 days (72 hours) are non-refundable and non-transferrable. No-shows are non-refundable.

Any refund requests based on extenuating circumstances will be determined by the Management Team.  Dive Paradise may or may not offer a “rain-check” at our discretion.

Approved cancellation/refund requests will be processed within 7 business days, in most cases via PayPal or check.   For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

What CAN be Refunded:
If you book a dive that has a minimum of two divers, be sure to check in with the main shop at least 24 hours before your scheduled dive to confirm if your trip has met the minimum to run. If we haven’t filled enough spots, you will have the following options:

1) Cover the cost of the vacant diver spot on the boat
2) Re-schedule your dive for next best available trip
3) Rain check for future diving with Dive Paradise
4) Refund for your trip

What CANNOT be Refunded:
Dive Paradise will not be responsible for, and will not issue refunds or credits for the following:

  • No-shows and unused services.
  • Early departure by customer’s choice.
  • Damages or cost resulting from postponed flight times, including but not limited to, missed transportation connections; nor for errors herein.
  • Customer’s failure to supply proper identification for entry to Mexico. It is the passenger’s responsibility to comply with all customs and immigration laws.

How to Cancel a Reservation

Note:  We cannot process verbal/phone requests.  Please submit your cancellation request in writing by sending us a message HERE.  Approved cancellation/refund requests will be processed within 7 business days.

Changes to Your Booking

There are no changes to the hotel reservation portion of the packages as shown.

If you wish to change your diving plans after you have made your reservation, we will do what we reasonably can to accommodate your request but it may not always be possible. Changes will be made at Dive Paradise’s discretion.

Any changes to scheduled diving should be made with at least 12 hours advance notice and will be subject to a $10.00 processing fee per change, in addition to your revised trip price. If you request multiple changes at different times, and/or request the adjustments at the last minute, additional processing fees may apply. Changes to any diving packages or trips as shown that are not made with at least 12 hours advance notice incur a 50% fee.

Please notify Dive Paradise as soon as possible of any changes, as the sooner you do this, the more likely it is that we can make the change.   The following would be considered changes to a trip:

  • Changing trip
  • Changing date
  • Changing pick-up time or location
  • Removing / Replacing / Adding a guest

Taxes

All fares are quoted inclusive of Mexican government taxes unless otherwise stated.

ComplaintsCurrencyCustomer ResponsibilitiesDepositsDisabilities and TravelEligibility

Complaints

We want you to have the scuba diving vacation you’ve been dreaming about! So if something goes wrong, we will do all we can to make it right. If you have any questions, concerns or complaints, please bring it to our attention ASAP by communicating with our General Manager Rodrigo Navarro in Cozumel, or by sending us a message HERE.

Currency

Dive Paradise prices are quoted in US dollars. Other currencies are accepted via our online booking services.  All foreign currencies are converted at market rate to US dollars.

Customer Responsibilities

It is the customer’s responsibility to advise Dive Paradise of any updates/changes in contact information or other details supplied to us.

It is the customer’s responsibility to ensure that they meet the passport, visa, and health requirements of Mexico and the countries transited to/from Mexico.

It is the customer’s responsibility to read our policies and correspondence carefully.  Dive Paradise is not responsible for problems arising from customer’s failure to adhere to instructions in our emails and policies.

Deposits

A 20% deposit is required at the time of reservation for all hotel/dive packages and dive trips.  Special requests (e.g. for specific employees or boats) are handled on a first come – first served basis.  The remaining balance is due in full 30 days prior to your trip to avoid cancellation.  Reservations made within 30 days of travel must be paid in full at the time of booking.

Disabilities and Travel

One of our goals is to provide expanded diving opportunities for people with special needs.  However, not all of our offerings include special accommodations. You are responsible to verify that special arrangements can be made when you book your trip. Dive Paradise is not liable for any incidences or consequences during or after diving or travel due to your failure to inform us of your special needs.

Eligibility

Ages 10 and up may become certified and dive with Dive Paradise.

To make purchases from Dive Paradise, you must be an individual 18 years of age or older.

InsuranceLanguageLinks to Other WebsitesMedical Conditions and PregnancyPayment MethodsPrivacy and Data CollectionRental GearTanksTravel Companions (non-divers)

Insurance

It is each customer’s responsibility to obtain appropriate insurance. Due to our cancellation policy and the unexpected events that can possibly occur, Dive Paradise strongly recommends that all divers obtain international medical coverage, and/or a comprehensive travel insurance policy for their reservations, with coverage that includes cancellation, medical, personal liability and effects.

For US and Canadian citizens, we suggest travel insurance from either The Divers Alert Network (DAN) or DiveAssure. For all other nationalities, we recommend travel insurance from DiveAssure.

Language

Dive Paradise trips are escorted by professional English or bi- or multi-lingual Divemasters and Instructors. In order to meet the language needs of the majority of passengers on a trip, languages may be combined to enable operation of the tours. Please inform us of any specific language needs you may have when you book your trip.

Links to Other Websites

Dive Paradise has no responsibility for the content of third party websites of which links appear on any of our websites or for the actions/inactions of the owners/operators of such sites. We make no representations or warranties in relation to such sites or any services provided on or through those sites or the providers of those services.

Medical Conditions and Pregnancy

Dive Paradise cannot give you advice on medical matters relating to diving or other activities, or regarding government travel advisories or warnings.

It is your responsibility to confirm that you have the physical capacity to participate in diving and all other activities, including travel.  If you have a medical condition, or if you are in doubt, it is your responsibility to consult with a doctor before you travel or dive.  It is also your responsibility to obtain any required or recommended immunizations.

You are responsible for disclosing any medical or related information to Dive Paradise during the reservation process. You understand that Dive Paradise is not in a position to provide any medical services or urgent care in the event such an action may be required. Rescue and medical treatment, if available, may take time to arrive.  You are liable for any risks, incidences or consequences incurred during travel.

We highly recommend that you purchase international medical insurance and/or comprehensive travel insurance before you travel.

Payment Methods

All payment instructions will be sent to you by email when a payment is required.

In order to minimize your bank charges we recommend that you pay the full total of your package immediately, rather than a deposit followed by the balance at a later time.

Checks

The reservation will be valid only when we have received the check and it is deposited.

Online

The reservation will be valid only when we have received the notice of payment received via the online payment processing system.

Wire transfer

The reservation will be valid only when we have received proof of payment from the bank. Please send a fax or scanned/emailed copy of the transfer record that includes the transaction reference number. All bank transfer charges are to be paid by the sender ($26 USD domestic or $46 international).

Privacy and Data Collection

Dive Paradise collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, email address and payment information. Dive Paradise will not sell or share this information to any outside parties.

Rental Gear

Divers are responsible for their rental gear and must reimburse Dive Paradise for any lost items.

Tanks

Due to space limitations on the fast boats, morning and afternoon “express” trips can only accommodate 2-tanks (2 dives) per trip.

Travel Companions (non-divers)

For all hotel/diving trip packages, non-diver accommodations must be shared with diver.

Non-divers may accompany divers on big boats ($34), or snorkel ($40).