Bad Weather and Unforeseen Circumstances
Mother Nature is beautiful, powerful, and unpredictable!
We STRONGLY advise all divers to obtain trip insurance that covers reimbursement for missed dives due to port closures and other unforeseen circumstances.
Dive Paradise strives to ensure that all trip arrangements will run as planned. However, we occasionally need to make changes including altering, postponing or canceling dives due to weather and other safety considerations.
If the ocean swells make docking on the piers unsafe, we may move boarding to Marina Fonatur for everyone’s safety. In these cases we organize taxi services and it is very important that you stay in contact with us. Please stop by or call our Cozumel Hotel shop 011 52 (987) 872-1061, or call our cell/WhatsApp line 011 52 (987) 101-8585.
If the Marine and Federal Authorities determine conditions are unsafe for tourist maritime activities, they close the ports and we are required to pause dive operations.
- If this occurs during your visit, it is essential to stay in touch with our shop to confirm any rescheduling. The port could reopen, allowing boats to go out later in the day, or we will try to reschedule the missed dive for another day during your stay.
- If rescheduling is not possible, we provide a Raincheck to be used within three years with a new reservation. Raincheck claim forms must be submitted at our office in Cozumel before leaving the island at the end of your trip. Your Raincheck will be held either with us, or with your travel booking agency.
- We are happy to provide documentation to help you file a claim with your trip insurance company for a refund of cancelled diving.